Indian Railways has come up with a new service for its travellers to make them file there complaints (if any) on the go. Lakhs of people travel through Indian Railways on daily basis and face several problems during there journey related to water, light, fan, security, health etc.. So to understand the kind of problems passengers are facing and to resolve the same, Indian railways have initiated a service which will take your complainants through mobile SMS.
So save the number in your mobile phone and send SMS when you find any problem during your travel through Indian Railways. And railway department will cater your problem on the next train stoppage/ station.
To SMS Your Complaint : Give the complete details – Train number, bogie number and the nature of complaint like fan not working, light not working, health not well etc. and send that to 8121281212.
In response to your complaint, you will receive an acknowledgement SMS with a unique reference ID. you can use this unique reference id to check the status of your complaint by sending an SMS :- STATUS<space>reference ID to 8121281212. And you will get the status of your complaint via SMS reply.
If your train ticket offers you food in train and you find any sought of problem regarding the catering then you can file your complaint against catering at 9701370964.
This complaint mechanism set up by the Indian Railways will help improve there services of Indian railways by reducing the gap between customers expectations and Railway arrangements. This will also encourage more people using the services of Indian Railways in the coming future. So save this complaint number i.e 8121281212 on your mobile number and the mobile number of all your family members to make them take the benefit of the service offered by Indian Railways during there travel. And do share this useful information with all your friends and relatives too.